Help Center

Payment & Refunds

Why you should collect payment through OpenSports
User dashboard: Easily find registration information for your group members
When will I receive my refund?
Allow co-hosts/co-admins to join events for free (app & web guide)
Create discount codes that automatically or manually apply
How to set up custom payment splitting — leagues & tournaments (web guide)
Discount Tags/Categories: Limit which events your discounts apply to (web guide)
Send partial refunds for sports events
Custom Payment Splitting for Captains: How to assign custom team fees to your teammates (web)
Complete guide: How to collect payments for your events electronically
Which currencies does OpenSports support?
Which payment cards does OpenSports accept?
What does the transaction fee of 5% + $0.30 per player mean?
How do I set up automatic refunds and refund deadlines?
I just cancelled my event. Will players get refunded?
How to send refunds (web & app)
Do players get notified when they receive a refund?
Connecting your account to Stripe: What to enter in the form
How do I find my Routing number & Account number: Connecting your US bank account to Stripe Connect
How do I find my transit number, institution number and account number: Connecting your Canadian…
Why we chose Stripe: Security is taken very seriously
How do I update my credit card information?
How do I keep track of payments received over time?
How do I calculate how much to charge players, when accounting for the transaction fee?
Can I open up some free (or cash) spots and some paid spots for one event?
“Could not add card” error message when adding a bank card
Popular types of discounts to increase signups to your pickup games
Create an early bird discount to increase signups
How to receive direct deposits/automatic payouts (Canadian Groups)
How to receive direct deposits/automatic payouts (USA Groups)
How to receive direct deposits/automatic payouts
Stripe is requesting Photo ID to verify my account — is this normal?