Help Center

Payment & Refunds

Stripe is requesting Photo ID to verify my account — is this normal?
I just cancelled my event. Will players get refunded?
How do I update my credit card information?
How do I find my Routing number & Account number: Connecting your US bank account to Stripe Connect
Connecting your account to Stripe: What to enter in the form
How do I find my transit number, institution number and account number: Connecting your Canadian…
Countries that OpenSports supports payment processing for
How to receive direct deposits/automatic payouts (Canadian Groups)
Create an early bird special with discounts
Creating Discount Codes
Popular types of discounts to increase signups to your event
Can I manually refund someone after an event has taken place?
How to receive direct deposits/automatic payouts (USA Groups)
How sports groups are offering rewards to attract more users and grow their group
Why we chose Stripe: Security is taken very seriously
Security is our priority: Linking your bank account
Complete Guide: How to collect payments for your events electronically
How to receive direct deposits/automatic payouts
Which payment cards do you accept?
What does the transaction fee of 5% + $0.30 per player mean?
Which currencies does OpenSports support?
How do I keep track of payments received over time?
How do I set up automatic refunds and refund deadlines?
Do players get notified when they receive a refund?
How do I calculate how much to charge players, when accounting for the transaction fee?
“Could not add card” error message when adding a bank card
Can I open up some free (or cash) spots and some paid spots for one event?