I just cancelled my event. Will players get notified and refunded?
Let’s say you had to cancel your drop-in event because of the weather. Here’s the answer to two of your main questions:
1. Does this notify everyone?
Yes, everyone will get a notification that it was cancelled. They will receive a push notification in their app if they have push notifications turned on, or and e-mail if they don’t have the app, and signed up with their email address.
2. For those that have pre-paid, is the refund automatic?
No, players will not automatically get refunded. You have to go through and manually refund everyone. Read here for our guide on how to easily give out manual refunds!