It’s common for users to accidentally create multiple accounts when signing in through different methods—such as using email on the web and "Continue with Apple" in the app. This can lead to confusion, lost data, or trouble accessing your previous account.
Why Duplicate Accounts Occur
One frequent cause is Apple’s “Hide My Email” feature. When you choose Continue with Apple, Apple may assign a private relay email (e.g., a1b2c3@privaterelay.appleid.com) instead of your actual email address. This anonymized email often doesn’t match the one you used to sign up on the web.
Since most users aren’t aware this email is being used, they may unknowingly create a new, duplicate account.
Common scenario:
You sign up on the web using your personal email.
Later, you sign in on the app using Continue with Apple.
Apple provides a private relay email.
The system doesn’t recognize the emails as the same and creates a new account.
However, if the email linked to your Apple ID is the same as the one you used on the web, the system will recognize it and sign you into your existing account.
How to Fix a Duplicate Account
If you’ve accidentally created a duplicate account, follow one of the options below:
Option 1: Sign Out and Sign In with Your Original Email
This is the simplest fix for most users.
Open the app.
Go to Settings > Logout.
Sign in using the same email address you used when signing up on the web.
This links you back to your original account with your data and activity.
Option 2: Delete the Duplicate Apple Account
If you prefer to delete the duplicate account created through Apple:
Open the app.
Tap your Profile Icon (bottom right).
Go to Settings (gear icon, top left).
Select Delete Account.
Note: If you have an admin role, you must be removed from that role before your account can be deleted.
After deletion, sign in again using your original email.
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